and personal data protection

Selling Policies

Website use rights

By using the TROYSTONE website you are obliged to accept the conditions of use of this portal (,legal notices, privacy policies and all the terms of extensionof liability, terms, and conditions contained in the site TROYSTONE website.

TROYSTONE reserves the right to make changes to the website (, in its terms and conditions of use and other legal notices at any time, without prior notice. Each time you use the TROYSTONE site and make transactions on it, you should consult the terms and conditions of use, legal notices and current privacy policies, which will be published in this section.   If you do not agree with anything described here, you agree that the only solution available is to stop using the TROYSTONE website.

It is strictly forbidden to use TROYSTONE improperly, falsify the identity of a user, use purchasing agents and carry out fraudulent activities on the site.

Disclaimer and limitation of liability clauses.


For TROYSTONE to take into account the order, the payment must be made in the bank accounts provided by TROYSTONE.

It is the client's responsibility to request the invoice of his order no later than 52 hours or within three business days after the payment is made.

Delivery times

To know the manufacturing times before placing the order is necessary, the customer will contact us by entering the "contact" section within our portal (

Once the order has been lifted, an estimated manufacturing and delivery time is provided by the freight forwarder. This information will be notified on our portal ( by entering with your username and password.

The manufacturing time is limited, so TROYSTONE declines a possible delay in production or delivery without being a reason for its cancellation.


TROYSTONE's responsibility limits the delivery of material in the warehouse until it is loaded in the truck or van that transports it. Freight or transport risks are at the client's risk and expense, so Troystone slips from any collateral or direct damage that the material may suffer in the delivery path.

Changes and Variations

Due to their physical characteristics, materials such as marble, onyx, granites, quartzite, among other stone materials may have variations in Asian tones, color, veins and inlays such as amends, stakes or different seals in the images in the images so   you accept   that These variations may exist.

Colors and product display. The colors and materials shown on the portal (TROYSTONE) are intended to display the images of the products as accurately as possible. However, we can differ from the real pieces; since colors may vary from monitor to monitor. TROYSTONE for which the company is not responsible for these differences in products.

About personal data protection

About its personal data protection policy (hereinafter, "Personal Data") that contains the terms in which they will process personal data that they collect for Users determined freely and voluntarily if they wish to provide TROYSTONE with the Personal Data that users can receive or that they can obtain during the subscription or registration in some of the services offered by TROYSTONE in the Portal or through the Portal (

The Personal Data will be subject to automated processing and incorporated into the corresponding automated personal data of which TROYSTONE will be the owner and responsible (hereinafter, the "File"). TROYSTONE provides Users with the appropriate technical resources so that, with the prior character, they can access this notice about the Privacy Policy or any other relevant information and can give their consent so that TROYSTONE will proceed to the automated processing of their Data Personal. Except in the fields in which the opposite is indicated, the answers to the questions about Personal Data are voluntary, without the lack of answer implying a decrease in the quality or quantity of the corresponding services, unless otherwise indicated.

The User guarantees that the Personal Data makes TROYSTONE your child truthful and is responsible for communicating any changes in them.

The collection and automated processing of Personal Data has as its application the maintenance of the contractual relationship, where appropriate, established with TROYSTONE, the management, administration, provision, extension and improvement of the services in which the User decides to subscribe, register or use the adaptation of these services to the preferences and tastes of the users. The study of the use of the services by the Users, the design of new services related to said services, the sending of updates of the services, the sending, by traditional and electronic means, of technical, operational and commercial information about products and services offered by TROYSTONE and / or by third parties currently and in the future. The purpose of the collection and automated processing of Personal Data also includes the sending of survey forms, which the User is not obliged to answer.


Satisfied customers